Philippa Doyle

Philippa has practised almost exclusively in the health and social care sector for 25 years.

Philippa is head of the national advisory team encompasing support to NHS clients, primary care practices, charities and social care providers. 

She has a unique relationship with Care England and provides in-depth and regular support and training to their members on CQC, including having developed a toolkit to support providers in preparing for their CQC inspection under the Single Assessment Framework. Find out more about the toolkit here.

She specialises in CQC work – supporting providers through the Factual Accuracy Process, responding to Warning Notices and Notices of Proposal and Decisions. Her work with the Care Quality Commission itself gives her unique insight into the workings of the regulator and means her advice to providers is realistic and balanced – she is not afraid of telling providers to use their money to invest in the service rather than on legal fees!

She provides extensive registered manager training to aide compliance with the Fundamental Standards and bespoke workshop sessions to support services preparing for inspection.

“Autism Plus had the pleasure of welcoming Philippa once again to facilitate another insightful CQC Workshop. This session focused on the new CQC toolkit, which provides clear and practical guidance for understanding the standards and navigating the 34 Quality Statements. Having Philippa walk us through the toolkit has really helped focus the team. It’s encouraged a new way of thinking about the CQC framework and inspired confidence in how we showcase the brilliant work happening across all our services.”

Debbie Allsworth, Director of Care Services, Autism Plus

“Cavendish Homecare purchased the Toolkit’ from Hempsons and subsequently arranged a day of training incorporating the Fundamental Standards and the SAF. Philippa helped us to understand how the Fundamental Standards are incorporated into the SAF and what evidence the CQC will be seeking when they inspect. The team all found the training invaluable and we are now able to focus our efforts to prepare for our next CQC inspection.”

Denise Moore, General Manager, Cavendish Homecare

“Philippa Doyle provided some excellent advice and sessions to Creative Support in 2025. We have benefited greatly from her knowledge and guidance on the CQC single assessment framework. This summer Phillipa attended our recent Registered Manager’s conference. Philippa presented at the conference and the Executive team agreed that the presentation significantly added to the effectiveness and success of the event. Prior to this, Philippa led two excellent workshops which focused on the fundamental standards and the CQC Quality Statements. This has really helped us further engage with and embed the key CQC methodology into our practice across our registered services. We look forward to continuing the partnership working with Hempsons into the future.”

Sam Priestly, Service Director, Creative Support

“We purchased the toolkit from Hempsons a few months ago. The toolkit is a practical easy read guide packed with useful information and relevant hyperlinks to navigate your way through the quality statements. Recently our senior management team booked a training session with Philippa and Jolena to work through key quality statements. The session was well run and very informative giving us all a better insight in to the I and We statements.

I can thoroughly recommend a training session and being able to tap into the vast experience and knowledge Philippa and Jolena have of health and social care. It really helped to drive things forward for us as a service.”

Samantha Harrison, Continued Care

Philippa’s CQC work extends to the NHS and private health, social care and third sector clients the firm acts for, including challenges on behalf of GP practices, NHS acute, mental health  and specialist trusts – community interest companies, dentists, care homes, domiciliary care services and private hospitals.

A further mix of Philippa’s health and social care work relates to Court of Protection and Deprivation of Liberty Challenges, particularly in the community sector where she regularly supports ICBs.

She advises extensively on continuing healthcare matters, most specifically for ICBs and NHS England in relation to responsible commissioner disputes, extensive reviews of periods of unassessed care, judicial reviews and challenges by providers and provider groups regarding the setting of continuing healthcare rates payable to care homes.

Philippa has provided training to independent funding request panels and supports commissioners in decision making in respect of novel funding requests, including resisting threats of judicial review.

Philippa also has an interest in data protection and freedom of information matters which continue to be hot topics particularly in respect of the private and NHS mix of healthcare services. She has provided training to front line staff in a large charity on data security.

Philippa has previously specialised in advising primarily former PCTs and now NHS England in performers list and contractual matters impacting on the four contractor groups of GPs, dentists, opticians and pharmacists. Her extensive knowledge gained in this sector also enables her to offer candid and proactive advice to individual practitioners on the approach likely to be taken by NHS England to their particular situation to aide a realistic and swift conclusion to a situation. Philippa then transferred these skills to supporting ICBs under co-commissioning, particularly where consideration on whether to take action against a practice is led by a CQC inspection.

Philippa earned an MA in Healthcare Ethics from Leeds University in 2008 inspired by the inter-relationship between private and NHS health care.

Main areas of expertise

• CQC
• Court of Protection
• social care
• NHS continuing healthcare
• commissioning decisions
• information governance
• primary care list management and contract management

The clients she works with

• NHS commissioners
• social care providers – care home and domiciliary care
• GP and dental practices
• NHS mental health trusts
• community interest companies
• private hospitals

Qualifications

• MA in Healthcare Ethics, 2008

“Hempsons are consistently professional and responsive to the requirements of the Trust. Philippa and her team have worked tirelessly to provide exceptional levels of expertise and support to our team in resolving sensitive and nuanced matters successfully.”

Roger Spencer, CEO, The Christie NHSFT

More about Philippa

Philippa is a mum to a sport mad teenager and a noisy sausage dog who lets everyone know he’s in charge when he comes into the office.