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Philippa Doyle presents at the Dementia Care & Nursing Home Expo 2019

Philippa Doyle spoke at the Dementia Care & Nursing Home Expo 2019 and her talk 'CQC Inspections and Reports - when to action, when to challenge' was filmed and is available on YouTube. The session provides valuable information to owners and managers as to how to get the most out of the Factual Accuracy process, the type and range of matters that can be raised and options available to a provider in receipt of an unsatisfactory CQC report, including timely use of the separate CQC complaints process, securing swift re-inspections and how to appeal.

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Upcoming legislative changes

With ongoing uncertainty surrounding the final terms under which the UK will leave the EU and whether this will take place on 29 March 2019 as planned or not, it is difficult to predict how Brexit may affect Employment Law. However, for practical purposes it seems likely that EU legislation will remain applicable in the UK (but perhaps on a different constitutional basis) unless or until it is amended by UK legislation. We are not expecting swift changes to Employment law and do not expect to see any significant changes prior to 31 December 2020 (the end of the proposed transition period).

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GDPR: are you compliant yet?

GDPR day – 25th May 2018 – came and went with a flurry of Privacy Notices and Policies filling our in-boxes. But did everyone take stock of their data and their responsibilities or are there thousands of businesses out there who are yet to up-date their systems and processes?

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The Independent Care Group

Social care providers can often struggle to have a unified voice with dozens of homes and domiciliary care organisations dealing with the same commissioners and facing the same challenges – but rarely speaking out in unison…

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Avoiding a war on two fronts

Every provider is familiar with the necessary interaction and inspection programme of the CQC. This article focusses on that relationship when another body is added into the mix, such as a placing authority.

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GDPR one month on – are you compliant yet?

GDPR day – 25th May 2018 – came and went with a flurry of Privacy Notices and Policies filling our in-boxes but did everyone take stock of their data and their responsibilities or are there thousands of businesses out there who are yet to up-date their systems and processes?

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GDPR – The Final Countdown!

GDPR - The Final Countdown! Are you ready for 25th May 2018? Make sure you don’t get caught out and seek legal advice to ensure your policies and procedures are robust and that your staff know and understand the new rules.

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CQC Complaints

They may be your regulator, but that doesn’t stop you complaining about their conduct. The CQC and its inspectors should treat you, your staff and your clients with courtesy and respect. If they don’t – complain! Send an email to complaints@cqc.org.uk.

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Client spotlight: Lister House Limited

In this issue we are turning the spotlight on Lister House Limited, a care home provider on the outskirts of Bradford, owned by Sally Allen. The company aims to provide quality care for both elderly people and younger residents.

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