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Philippa Doyle presents at the Dementia Care & Nursing Home Expo 2019

Philippa Doyle spoke at the Dementia Care & Nursing Home Expo 2019 and her talk 'CQC Inspections and Reports - when to action, when to challenge' was filmed and is available on YouTube. The session provides valuable information to owners and managers as to how to get the most out of the Factual Accuracy process, the type and range of matters that can be raised and options available to a provider in receipt of an unsatisfactory CQC report, including timely use of the separate CQC complaints process, securing swift re-inspections and how to appeal.

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GDPR: are you compliant yet?

GDPR day – 25th May 2018 – came and went with a flurry of Privacy Notices and Policies filling our in-boxes. But did everyone take stock of their data and their responsibilities or are there thousands of businesses out there who are yet to up-date their systems and processes?

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GDPR one month on – are you compliant yet?

GDPR day – 25th May 2018 – came and went with a flurry of Privacy Notices and Policies filling our in-boxes but did everyone take stock of their data and their responsibilities or are there thousands of businesses out there who are yet to up-date their systems and processes?

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GDPR – The Final Countdown!

GDPR - The Final Countdown! Are you ready for 25th May 2018? Make sure you don’t get caught out and seek legal advice to ensure your policies and procedures are robust and that your staff know and understand the new rules.

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CQC Complaints

They may be your regulator, but that doesn’t stop you complaining about their conduct. The CQC and its inspectors should treat you, your staff and your clients with courtesy and respect. If they don’t – complain! Send an email to complaints@cqc.org.uk.

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