Frequently asked questions about Hempsons webinars

On this page you will find answers to the most frequently asked questions about joining a Hempsons webinar, and how to access the materials if you can’t attend. For information on our upcoming webinars, visit our events page.

Before the webinar

What webinar software do you use?

We broadcast our webinars on Microsoft Teams. If you don’t have Microsoft Teams installed on your device, you can use the Microsoft Teams web app.

Please note that the functionality of Microsoft Teams may vary depending on the device you use to access this webinar. We would recommend logging on via a laptop or desktop computer for ease of access.

Why haven’t I received my registration confirmation with a link to join?

Once you have registered for a webinar via our online booking form, you will receive a registration confirmation email which includes the link to join. We also send reminder emails with the joining link one week and one day before the webinar.

If you haven’t received a confirmation email, please check your spam folder. If you still cannot find your confirmation, please email and we will resend you the joining link.

I can’t attend the webinar at the scheduled time. Can I view it at a later date?

Yes. Unless stated, all of our webinars are recorded and we send all registrants a copy of the recording and other webinar materials after the event.

All of our webinars are also available to view on our Youtube channel. Please subscribe to receive notifications of new recordings.

If a webinar is not recorded, our speakers will record a podcast covering the essential points after the event. We will email the podcast link once available. All our podcasts are available in our podcast library.

I don’t wish to be recorded. Can I still attend the webinar?

All of our webinar recordings are edited before publication so if you would prefer not to appear in the final recording (your image or voice) please email and let us know.

During the webinar

Do I need to mute myself/turn my camera off?

We enjoy welcoming our guests onto our webinars but politely request that you mute yourself once the presentation has begun. If you wish you can leave your camera running, but dependant on your internet connection, you may find the webinar runs more smoothly if you turn your camera off.

Why can I not see the slides/why are the slides not moving forward?

If you cannot see the slides or they are not moving forward, please leave the webinar and re-join. This will reset your system and should resolve the issue.

Can I view the webinar with subtitles/live captions?

Live captions are available on Microsoft Teams, but we cannot guarantee they will be accurate.

To use live captions, go to your meeting controls and select More options. > Turn on live captions.

To stop using live captions, go to the meeting controls and select More options. > Turn off live captions.

Can I ask the speakers a question during the webinar?

Yes, all of our webinars feature a Q&A session at the end. Please use the chat function to submit your question. Alternatively, you can submit a question in advance to