Philippa Doyle presents at the Dementia Care & Nursing Home Expo 2019
Hempsons presented and exhibited at the Dementia Care & Nursing Home Expo 2019.
Philippa Doyle was one of the speakers at the Expo and her talk ‘CQC Inspections and Reports – when to action, when to challenge’ was filmed and is available below, please click on the picture below to hear her talk.
The session provides valuable information to owners and managers as to how to get the most out of the Factual Accuracy process, the type and range of matters that can be raised and options available to a provider in receipt of an unsatisfactory CQC report, including timely use of the separate CQC complaints process, securing swift re-inspections and how to appeal.
If you have any questions regarding this then please do contact Philippa Doyle.