Client service uncovered: Hempsons ranked in Legalease’s survey
A ground-breaking new survey of law firm clients by Legal Business – the largest of its kind ever carried out – has found that boutique and specialist outfits are outclassing their larger rivals on quality of service. We are delighted that Hempsons is listed amongst the top 10 London firms in the survey.
The overall Client Service Score is calculated by combining the ratings of three key areas of a firm’s business: lawyers/team quality; sector/industry knowledge; and billing and efficiency, as well as consistency of client feedback.
Legalease’s research is based on responses from more than 60,000 clients, who rated more than 1,000 firms on the service they offer. The scale of the data allows for a comprehensive breakdown of all sections of the UK market.
At Hempsons we takes pride in its our client service and is we are all delighted to be ranked in the top 10 for Client Service in the London Specialist Firm category.
Click here to read the survey in full.