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Case update: travel time and National Minimum Wage

Many employers in the social care sector will be interested in the recent decision of the Court of Appeal in the case of Commissioners for HM Revenue and Customs v Taylors Services Ltd. The case provides a reminder that pay for travel time at National Minimum Wage (NMW) rates is generally only required once the worker has arrived at the workplace or is travelling between work assignments - not for standard commutes from home.

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Top tips for managing vexatious families

Helen Claridge looks at the increase in cases where tensions between care providers and the families of service users are escalating to disputes and even placement failures and offeres tips for managing these difficult situations.

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