Quality Commitment

Continuous improvement and development

At Hempsons, our policy is to ensure continuous improvement and development of our personnel and processes which will enable us to provide superior quality legal services that meet or exceed current expectations.
We believe that Client Care is the foundation of a Quality service.  We focus on our Clients’ objectives and requirements throughout the lifetime of the Client File with a structured plan in place to provide a tailored service.  We are committed to maintaining and improving our Quality service.  This includes safeguarding against actual or potential risks and the adoption of established and acclaimed management frameworks referred to in the following standards:

IIP Award Brand Mark Champion logo imageInvestors in People Champion

Hempsons is proud to be part of the top 1% of IIP Organisations who have been chosen to work together with Investors in People in their Champion programme.
As a Champion firm, we act as IIP Ambassadors by inspiring and supporting  other organisations in sharing best practice, opening our doors and assisting others to experience how by developing a firm’s strongest asset, its ‘people’, can help lead to improved business performance.
If you would like us to assist with your journey then please get in touch.
gold logo

Investors in People Gold

Hempsons is accredited with investors in People Gold which reflects the firm’s value to supporting the effective management and development of our high valued people. The firm operates a detailed training programme, provides development opportunities, has open communication and respects diversity. This is coupled with an ambitious business strategy which incorporates a continuous improvement programme to ensure as a firm we are market leading.

health and wellbeing logoHealth & Wellbeing Good Practice Award

As a firm we recognise the potential of our people and the award assists Hempsons in aligning wellbeing and performance. It demonstrates the firm’s effective planning, supportive management, supportive culture and detailed evaluation.

lexcel logoLexcel

Lexcel is the Law Society’s Practice Management Standard.  It is a scheme for any type of practice to certify that certain standards have been met following independent assessment.  This quality accreditation has been awarded to Hempsons in recognition of our highest standards of management and customer care.  As a Lexcel accredited practice, we undergo rigorous independent assessment every year to ensure we meet required standards of excellence in areas such as client care, case management and risk management.
We have a designated Quality and Risk department, headed by Quality experts, who implement, review and improve our systems to ensure that they are outcome focused meeting all our clients’ needs and go beyond the Lexcel Quality Assurance Standard.  The Quality and Risk department’s primary function is to analyse and safeguard against any risks to the Firm and its clients.

ISO 9001 Management Systems logo imageISO 9001 Quality Assurance

Hempsons is accredited with the 9001 Quality Standard.  The standard provides a framework for taking a systematic approach to managing Hempsons’ processes so we can consistently turn out a quality service that exceeds our clients’ expectations.  At Hempsons, we have the necessary management tools to continually improve our working practices throughout the entire firm.